Complete Automotive Diagnostic & Repair Service in Swansea, IL

Schaefer Automotive

4.7

• Donna Aaron ★★★★★ 3 months ago
  Excellent automotive service and communication. I was comfortable with the first conversation over the phone. This was my first experience with the shop. They were up front with me as much has they could with the repairs and what was … More going to happen. They called me with the estimate and explanation. Then sent a quote over via text. The quote had pictures and the breakdown of expenses for the estimate. I really appreciated that so much. My repair was pricey in general, but I feel it was a good price for all what was done. I will be going back.Make sure you look at the address. I went to the wrong Schaefer place. (Pictures on Google had me confused!) They were great as well!Thanks for making me feel comfortable!
• Dan Jouett ★★★★★ a week ago
  Great communication and service. I took my sons car here for an ac repair. They were able to get the vehicle in quickly and repaired. No issues and everything works as should. Thank you!
• Jimmy G ★★★★★ 2 weeks ago
  Best repair shop in town. Top customer service (Brian) and will break down the issue to you. Brought my car in for a second opinion and quote. Price was fair and honest. You won't find a better place to take your vehicle.
• Debi Shahein ★★★★☆ a year ago
  Excellent automotive service. We were getting a few local diagnoses for AC/compressor replacement/repair. Schaefer offered the lowest price diagnosis for repairs. Diagnosis was $79.99, not applicable toward actual labor or repairs. No AAA … More or AARP discount. They do offer a discount for first responders & teachers.I appreciate the email quote so I could look it over without feeling rushed. It was detailed, honest, and fair.The shop itself has a clean waiting area with a Keurig, for those who want a hot cup of fresh coffee.Service and communication were fast and friendly.The location signage could be better...they've recently relocated and a bigger/lower sign might be beneficial.Not related to actual automotive service, but important to me nonetheless from a customer service standpoint:I will also note the manager's use of a typical line on the phone "I can't hear you; you're breaking up." with callers that have an accent (My husband has an accent and the manager mentioned when I called to confirm the appointment that he was "breaking up and had a bad connection" when he scheduled the estimate. The connection was fine.)I also saw the manager apologize and hang up on someone with a Spanish accent (Mgr said "Mexican", because I absolutely questioned it since we're new customers and I'd heard the same line from the same person). It seems there could be a bias here--abd I KNOW telephone calls.are difficult. Having said that, I will also say *all* customers deserve the excellent over the phone service I received, accent or not. It's absolutely OK to say, "I can't understand you over the phone, please come by the shop to talk about your car."This is just my 2 cents worth. I still appreciate the conversation and automotive work itself.‍
• Ceridewn (Devon) ★★★★★ 5 months ago
  I emailed into their shop 2/23/23 about an issue I'd been having with my radio not working properly(cutting in and out), to try to see if they could check it over and get me an idea on what was causing the problem(had already talked … More to two other mechanics but was just speculations on the route issue since neither had time to do a proper diagnosis on it). I got a call right away the following day from Brian, saying without looking there's not a way to know, but we set up a time the following Tuesday(2/28) for me to drop it off and them to start chasing down the issue. Took it up there bright and early after they opened, Brian was right at the front and took the keys, said they'd get on poking throughout the electrical system to see where the issue was(already told him it wasn't likely a fuse since all tested good and I'd already preliminarily changed all the fuses that could have been connected to the radio). Got a call later that day saying they found the issue and that the radio was in fact dying(as one other mechanic told me just over hearing what the problem was). Went to pick it up that day as I needed it for my job, and we went over my options on what I could do. Brian went above and beyond to help me out to get this fixed so I'd have music on the upcoming 3k mile move I have. Got the part, took it back the following Tuesday(3/7), they got it put in within a few hours, had a few small hiccups, but Brian still went above and beyond to help me get it working fully once more.Brian's honesty with me and letting me muddle over my options before fully committing to the work I'd have to get done was really appreciated, most places I've dealt with want an answer right then and there without letting you think things over if you want them to do the work. Despite being obviously busy with customers he let me know in detail all the options I could do, but also gave me all the draw backs that could come from each choice, including the price breakdown and cost for each thing that would be done. Explaining each to me in an easy way to understand(I'm good with the mechanical things on cars, having grown up with them and around shops all my childhood into early adulthood, but the newer electrical stuff still flies over my head sometimes), and didn't make me feel bad for asking 101 different questions about it. He's incredibly honest and seems like a great guy to do constant business with, he doesn't sugar coat it and gives it to you with what's the best choice, but doesn't force you into it.I would honestly recommend them to anyone I know who needs more done than they can handle themselves. The shops waiting area is immaculately clean, has a keurig in case you have to wait instead of just drop and come back later and want some coffee, a little fridge with some waters, a tv, and some very cushioned chairs. 100% will be back to them if I'm in town visiting family in the future and need anything taken care of. Stand up group there.